Opened 5 years ago

Closed 5 years ago

#1336 closed defect (duplicate)

Installer continue asking to close IE though it has been closed

Reported by: passbrains Assignee:
Priority: P3 Milestone:
Module: Adblock-Plus-for-Internet-Explorer Keywords: installer
Cc: oleksandr Blocked By: #1686
Blocking: Platform: Internet Explorer
Ready: yes Confidential: no
Tester: Verified working: no
Review URL(s):

Description (last modified by oleksandr)

Adapted from https://www.passbrains.com/dashboard/view-ticket.php?ticket_no=AIN-17

Environment

Windows 7 32bit Internet Explorer 11 English
ABP version 1.2.636.0

How to reproduce

Prerequisites: install ABP on Win 7 64Bit IE11

  1. Open IE 11 browser with installed extension
  2. Launch installer again in order to remove ABP

-> 'Would you like to shut down IE in order to avoid having to reboot' popup is displayed 

  1. Answer Yes in the popup ' 'Would you like to shut down IE in order to avoid having to reboot' '

-> 'Would you like the installer to close IE for you' popup is displayed now

  1. At this time close IE browser manually
  2. Click cancel in the popup  'Would you like the installer to close IE for you' 

-> 'Would you like to shut down IE in order to avoid having to reboot' popup is displayed again

  1. Answer Yes 

-> -> 'Would you like the installer to close IE for you' popup is displayed now again though IE has been already closed

Observed behaviour

You can proceed clicking Yes and then Cancel in these 2 popups with closed IE and installation won't recognize IE had been closed.

Expected behaviour

Installation should stop asking whether you want to close IE once it has been manually closed.

Change History (5)

comment:1 Changed 5 years ago by passbrains

1 - 23 Jul 2014 07:47:34 posted by Volha Melnikava
One more similar scenario here with IE being opened during the installation:

  1. Answer Yes to 'Would you like to shut down IE in order to avoid having reboot'
  2. At this point close IE manually
  3. Answer No to 'Would you like the installer to close IE'

-> the following message is displayed 'IE Is still running. Please close and then click OK' though IE is already closed.
-> clicking OK cancels installation at all

2 - 25 Jul 2014 12:24:00 posted by Oleksandr Paraska
This should be fixed in 1.2.667

comment:2 Changed 5 years ago by oleksandr

  • Component changed from Unknown to Adblock-Plus-for-Internet-Explorer
  • Description modified (diff)
  • Priority changed from Unknown to P3
  • Ready set

This might happen if there are no open IE windows, but the iexplore.exe processes are still running. We need to figure out a solution for that case as well.

comment:3 Changed 5 years ago by oleksandr

  • Blocked By 1686 added

comment:4 Changed 5 years ago by oleksandr

  • Cc oleksandr added
  • Keywords installer added

comment:5 Changed 5 years ago by oleksandr

  • Resolution set to duplicate
  • Status changed from new to closed

Dupplicate of #1686

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