Opened on 09/09/2014 at 09:11:24 AM

Closed on 12/11/2014 at 10:41:09 AM

Last modified on 12/11/2014 at 10:55:46 AM

#1337 closed defect (fixed)

The installer fails to close IE

Reported by: passbrains Assignee:
Priority: P4 Milestone:
Module: Adblock-Plus-for-Internet-Explorer Keywords:
Cc: Blocked By:
Blocking: Platform: Internet Explorer
Ready: no Confidential: no
Tester: Verified working: no
Review URL(s):

Description (last modified by oleksandr)

Adapted from


Windows 7 32bit Internet Explorer 11 English
ABP version 1.2.636.0

How to reproduce

Win 7, 64bit, IE11

  1. Open IE with installed ABP
  2. Run the installer
  3. Answer Yes to 'Would you like to shut down IE'
  4. Answer Yes to 'Would you like the installer to close IE for you'

Observed behaviour

  • After answering Yes nothing happens with IE
  • After a few seconds installer shows 'The installer fails to close IE. Would you like to retry'
  • Clicking retry does not close IE as well

Expected behaviour

User should be able to close IE through the installer.

Attachments (0)

Change History (5)

comment:1 Changed on 09/09/2014 at 09:11:28 AM by passbrains

1 - 25 Jul 2014 12:24:58 posted by Oleksandr Paraska
This should be fixed in version 1.2.667

comment:2 Changed on 10/26/2014 at 05:39:52 PM by oleksandr

  • Component changed from Unknown to Adblock-Plus-for-Internet-Explorer
  • Description modified (diff)
  • Priority changed from Unknown to P4

Most likely the issue here is that IE is closed, but the iexplore.exe process is still hanging, which makes this a dupplicate of #1336. I can't reproduce any other cases.

comment:3 Changed on 12/11/2014 at 10:41:09 AM by oleksandr

  • Resolution set to fixed
  • Review URL(s) modified (diff)
  • Status changed from new to closed

comment:4 Changed on 12/11/2014 at 10:53:38 AM by oleksandr

  • Blocked By 1686 added

comment:5 Changed on 12/11/2014 at 10:55:46 AM by oleksandr

  • Blocked By 1686 removed

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