Opened 5 years ago

Last modified 5 years ago

#3794 new defect

YouTube showing "An error occurred, please try again later" message instead of blocking video ad — at Version 4

Reported by: jobp Assignee:
Priority: Unknown Milestone:
Module: Unknown Keywords:
Cc: kzar, sebastian, greiner, arthur, mapx, saroyanm Blocked By:
Blocking: Platform: Unknown / Cross platform
Ready: no Confidential: no
Tester: Unknown Verified working: no
Review URL(s):

Description (last modified by kzar)


OS: Win10 Pro, Edition 1511, OS Build: 10586.122
Chrome: 48.0.2564.116
ABP: 1.11
Filterlists: EasyList

How to reproduce

  1. Login to my Google for Work Account (linked to jobp@…)
  2. Go to a YouTube video with ads (I use a VEVO channel):
  3. See screen attached

Observed behaviour

YouTube's error page is showing for the length of the ad.

Expected behaviour

The video should play without a video ad or error message

Other information

Interestingly, I am only able to reproduce this issue from my Google for Work account. I can not reproduce with my personal Google account. Therefore, it could be somehow related to this?

Find an overview of the blocked elements here:

Related discussions

Change History (5)

Changed 5 years ago by jobp

comment:1 Changed 5 years ago by jobp

  • Description modified (diff)

comment:2 Changed 5 years ago by kzar

  • Cc sebastian greiner added

comment:3 Changed 5 years ago by arthur

  • Cc arthur added

comment:4 Changed 5 years ago by kzar

  • Description modified (diff)

According to some of the discussions there is a work around, switching off "Ads based on your interests" (online and offline) on the Google Ads Settings page.

For me those settings were already switched off, but I can't reproduce the issue even after switching them back on.

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