Opened 3 years ago

Closed 3 years ago

#5041 closed change (fixed)

Add Technical Support Specialist job ad to eyeo.com/jobs/

Reported by: saroyanm Assignee:
Priority: P3 Milestone:
Module: Websites Keywords:
Cc: erick, saroyanm, jsitarz, maren Blocked By:
Blocking: Platform: Unknown / Cross platform
Ready: yes Confidential: no
Tester: Unknown Verified working: no
Review URL(s):

Description (last modified by saroyanm)

Background

We need to hire a Technical Support Specialist

What to change

Create a new job vacancy posting on https://eyeo.com/en/jobs/ using the details below:

url

/jobs/technical-support-specialist

title

Technical Support Specialist

description

You will spot the slightest bit of relevant information in user requests and take complex information and turn it into easy to understand answers!

TalentsTrackerID:

171

Job position in the menu:

Between Recruitment Manager and Filter List Supprter

Content

Are you able to spot the slightest bit of relevant information in user requests to understand the actual issue? Can you take complex information and turn it into clear, logical and easy to understand answers for users? Above all else, do you enjoy helping people? If you answered yes, then this opportunity is for you.

**Responsibilities**

- Work with users to identify, replicate and diagnose issues
- Stay up-to-date with changes and bugs in our software
- Answer user inquiries via email, our online forum, social media and other channels
- Act as a liaison among users, software testers and developers to report and resolve issues
- Work with content creators to update and improve documentation

**What we expect**

- Passion for providing exceptional user service and resolving  user issues
- 2-3 years of technical support experience, preferably in the software industry
- Hands-on mentality and the ability to build up excellent customer support processes from scratch
- Remarkable communication skills. Fluency in English (written and verbal) is required. Fluency in additional languages is an advantage.
- Knowledge of various operating systems and web browsers, on both desktop and mobile
- Technical aptitude and ability to quickly learn new technologies

Change History (6)

comment:1 Changed 3 years ago by saroyanm

  • Description modified (diff)

comment:2 Changed 3 years ago by maren

  • Description modified (diff)

comment:3 Changed 3 years ago by saroyanm

  • Cc erick saroyanm jsitarz maren added
  • Component changed from Unknown to Websites

comment:4 Changed 3 years ago by saroyanm

  • Description modified (diff)
  • Priority changed from Unknown to P3
  • Ready set

comment:5 Changed 3 years ago by abpbot

A commit referencing this issue has landed:
Issue 5041 - Added Recruitment Manager job ad

comment:6 Changed 3 years ago by saroyanm

  • Resolution set to fixed
  • Status changed from new to closed
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