Opened 2 years ago

Closed 2 years ago

#5493 closed change (fixed)

Add Technical_Support_Analyst job ad to eyeo.com/jobs/

Reported by: jsitarz Assignee: ire
Priority: P2 Milestone:
Module: Websites Keywords:
Cc: ire, juliandoucette Blocked By:
Blocking: Platform: Unknown / Cross platform
Ready: yes Confidential: no
Tester: Unknown Verified working: no
Review URL(s):

https://codereview.adblockplus.org/29515599/

Description

Background

We need to hire a Technical Support Analyst

What to change

Create a new job vacancy posting on https://eyeo.com/en/jobs/ using the details below:

url

/jobs/Technical_Support_Analyst 

title

Technical Support Analyst 

description

eyeo needs a Technical Support Analyst to provide first level user support across multiple channels to ensure that our user experience is ahead of the curve.

TalentsTrackerID:

191

Job position in the menu:

Between IT System Administrator and Frontend Developer

Content

# Technical Support Analyst - Remote

### Responsibilities

-Work with users to identify, replicate and diagnose issues
-Stay up-to-date with changes and bugs in our software
-Provide first-level support to users across email, forums and social media channels
-Act as a liaison among users, software testers and developers to report and resolve issues

### What we expect

-Passion for providing exceptional user service and resolving user issues
-1-2 years of technical support experience or equivalent
-Experience in the software industry
-Remarkable communication skills. Fluency in English (written and verbal) is required. Fluency in additional languages is an advantage.
-Knowledge of various operating systems and web browsers, on both desktop and mobile
-Technical aptitude and ability to quickly learn new technologies
-Experience with social media is plus
-Great attention to details
-Ability to work in teams as well as independently

*If this looks / sounds / feels like you, please get in contact with your CV/resume, a short summary of why you’re applying, your earliest possible start date and your salary expectations.*
*eyeo is an equal opportunity employer, and encourages people of all genders, ethnicities, national origins, orientations, etc., to apply.*

Change History (7)

comment:1 Changed 2 years ago by jsitarz

@ira, @julien - hey you two, the role is pretty urgent - would it be possible to post it soon? thank you

comment:2 Changed 2 years ago by ire

  • Cc ire juliandoucette added; julien ira removed
  • Owner set to ire
  • Priority changed from Unknown to P2
  • Ready set

@jsitarz: You spelt our names wrong :) I'm working on this asap

comment:3 follow-up: Changed 2 years ago by ire

@jsitarz A couple of points:

  1. It is specified here that there should be a different title to the page than just the job title, Technical Support Analyst - Remote. This isn't really possible without making significant changes to the structure of the jobs pages, so I suggest leaving the "Remote" bit out.
  1. The last two paragraphs shouldn't be included (see #5437)

Could we have this change be reviewed by Content?

comment:4 in reply to: ↑ 3 Changed 2 years ago by jsitarz

Replying to ire:

@jsitarz A couple of points:

  1. It is specified here that there should be a different title to the page than just the job title, Technical Support Analyst - Remote. This isn't really possible without making significant changes to the structure of the jobs pages, so I suggest leaving the "Remote" bit out.

Let's leave out remote and keep Technical Support Analyst :)

  1. The last two paragraphs shouldn't be included (see #5437)

Could we have this change be reviewed by Content?

Let's leave them out as well

comment:5 Changed 2 years ago by ire

  • Review URL(s) modified (diff)
  • Status changed from new to reviewing

comment:6 Changed 2 years ago by abpbot

comment:7 Changed 2 years ago by ire

  • Resolution set to fixed
  • Status changed from reviewing to closed
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