Changes between Initial Version and Version 5 of Ticket #5520

08/17/2017 03:10:26 PM (3 years ago)


  • Ticket #5520

    • Property Cc juliandoucette ire jsitarz added; julien ira joanna removed
    • Property Owner set to ire
    • Property Ready set
    • Property Priority changed from Unknown to P2
  • Ticket #5520 – Description

    initial v5  
    11=== Background === 
    2 To have full information about candidate we need to add questionnaire in the applying form + summary in the the beginning of the job ad 
     2To have full information about candidate we need to add a summary in the the beginning of the job ad 
    44=== What to change === 
    66Please add following text at the beginning of the job ad of Technical Support Analyst :  
    89Are you able to spot the slightest bit of relevant information in user requests to understand the actual issue? Can you take complex information and turn it into clear, logical and easy to understand answers for users? Above all else, do you enjoy helping people? If you answered yes to these questions, then this opportunity is for you. 
    10 Please include questionnaire from below after candidate clicks' apply' button :  
    12 1. You receive the email below. What questions would you ask before you began troubleshooting? Draft your answer as a response email to the inquiry below.  
    14 “Dear support team, I’ve been using your app on my desktop and my mobile phone for months now. The application works fine on mobile but has seemed to stop working on my desktop. Can you help?”  
    16 2. What troubleshooting steps would you take if you are assisting a user who is complaining about slower than usual performance using your application? 
    18 3. You are supporting an application that charges a monthly fee and a user was charged twice. They send you an email demanding a refund. You know that your policy is to issue a refund within 30 days. You also know that you require information that needs to be forwarded to a separate department ie: transaction id numbers and address before the refund is issued. How would you respond to this customer? Draft your answer below.  
    20 4. You are responding to a user who simply says your application is horrible on a public platform. What does your answer look like? Draft answer below: 
    22 5. A user downloaded a browser extension using Google Chrome, they no longer want to use this extension and can’t seem to find out how to uninstall. How do you instruct the customer on removing the extension? Draft your answer below.