Opened 10 months ago

Last modified 9 months ago

#7223 closed defect

First run page with data corruption message shows each time Edge starts — at Version 10

Reported by: jparedes Assignee:
Priority: P1 Milestone:
Module: Platform Keywords:
Cc: sebastian, geo, kzar, Ross, ukacar, greiner Blocked By:
Blocking: Platform: Edge
Ready: yes Confidential: no
Tester: Unknown Verified working: no
Review URL(s):

https://gitlab.com/eyeo/adblockplus/adblockpluschrome/merge_requests/32

Description (last modified by kzar)

Environment

Microsoft Edge versions 42.17134.1.0 & 44.17763.1.0
Adblock Plus version 9.12

How to reproduce

  1. Go back in time, install 9.11.
  2. Get upgraded to 9.12
  3. Disable AA
  4. Restart Edge

Observed behaviour

The first run page is displayed, along with the warning about data corruption.
AA is enabled again

Expected behaviour

The first run page isn't displayed and the AA setting persists.

Notes

  • Uninstalling and reinstalling Adblock Plus does not fix the issue.
  • Unchecking "clear all cookies and website data" does not fix the issue.
  • None of us are able to reproduce this issue so far. We're not sure which settings, subscriptions or custom filters are lost. So far we've just heard reports of AA being reenabled.

Change History (12)

comment:1 Changed 10 months ago by jparedes

  • Description modified (diff)

comment:2 Changed 10 months ago by Ross

The first run page will appear every time if they leave it open in a tab after install and don't close it.

But I guess this is the first run page re-opening on browser start after being closed in a previous browser sesssion.

Does the first run page have the message about reset filters on it?

Clearing "Cached data and files" might help (although not sure).

comment:3 Changed 10 months ago by ukacar

I am also not able to reproduce it, and I've noticed that a simple reinstall of the extension in Edge does not equal the first install - all of the settings are remembered (like whitelisted websites, custom filters, etc.).
I've managed to get a 'fresh install' by uninstalling, clearing cookies and website data, and reinstalling the extension, maybe this can be suggested as a workaround.

Last edited 10 months ago by ukacar (previous) (diff)

comment:4 Changed 10 months ago by kzar

  • Cc sebastian geo kzar Ross ukacar added
  • Description modified (diff)

The issue description talks about the first run page opening every time that Edge starts, but the title talks about the user's filters being lost. Is the title wrong, or is that another symptom?

comment:5 Changed 10 months ago by geo

I'm only able to reproduce it if I have the clear cookies and website data enabled on each browser close and if I close the browser/ turn the extension on/off without waiting at least one minute after starting the browser/turning the extension on.

This is because the backup that is not affected by the clear cookies and website data is created only after one minute. We could create a backup as soon as the extension starts, but that might impact start up times.

comment:6 Changed 10 months ago by kzar

  • Description modified (diff)
  • Summary changed from Microsoft Edge, first run page - all filters removed to First run page with data corruption shows each time Edge starts

comment:7 Changed 10 months ago by kzar

  • Summary changed from First run page with data corruption shows each time Edge starts to First run page with data corruption message shows each time Edge starts

Changed 10 months ago by jparedes

Dev Console Entry of affected user1

Changed 10 months ago by jparedes

Dev Console Entry of affected user2

comment:8 follow-up: Changed 10 months ago by kzar

We discussed this in IRC, but for completeness here are some questions for affected users:

  • Do you have "..." -> "Settings" -> "Clear browsing data" -> "Always clear this when I close the browser" toggle enabled? (See Geo's comment.)
  • How often are you restarting Edge?
  • What configuration is getting lost? Just the AA setting, or other preferences, custom subscriptions or custom filters?

Also, I'm curious roughly how many people have reported this problem so far?

comment:9 in reply to: ↑ 8 Changed 10 months ago by jparedes

Replying to kzar:

We discussed this in IRC, but for completeness here are some questions for affected users:

  • Do you have "..." -> "Settings" -> "Clear browsing data" -> "Always clear this when I close the browser" toggle enabled? (See Geo's comment.)
  • How often are you restarting Edge?
  • What configuration is getting lost? Just the AA setting, or other preferences, custom subscriptions or custom filters?

Also, I'm curious roughly how many people have reported this problem so far?

We're still awaiting responses for the "Always clear this when I close the browser" toggle.
Edge restart answers have ranged from 10-50 times a day.
We've received notice that AA settings, other preferences and custom "My filter list" entries are being removed.

Roughly 80 Individual Users have reported this issue via Email in the past 30 hours.

comment:10 Changed 10 months ago by kzar

  • Description modified (diff)

I see, so we're not sure if AA or any other settings get reverted, just that the message on the first run page mentions to check AA settings.

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