Opened on 08/10/2017 at 03:56:35 PM
Closed on 08/15/2017 at 06:11:09 PM
#5493 closed change (fixed)
Add Technical_Support_Analyst job ad to eyeo.com/jobs/
Reported by: | jsitarz | Assignee: | ire |
---|---|---|---|
Priority: | P2 | Milestone: | |
Module: | Websites | Keywords: | |
Cc: | ire, juliandoucette | Blocked By: | |
Blocking: | Platform: | Unknown / Cross platform | |
Ready: | yes | Confidential: | no |
Tester: | Unknown | Verified working: | no |
Review URL(s): |
Description
Background
We need to hire a Technical Support Analyst
What to change
Create a new job vacancy posting on https://eyeo.com/en/jobs/ using the details below:
url
/jobs/Technical_Support_Analyst
title
Technical Support Analyst
description
eyeo needs a Technical Support Analyst to provide first level user support across multiple channels to ensure that our user experience is ahead of the curve.
TalentsTrackerID:
191
Job position in the menu:
Between IT System Administrator and Frontend Developer
Content
# Technical Support Analyst - Remote ### Responsibilities -Work with users to identify, replicate and diagnose issues -Stay up-to-date with changes and bugs in our software -Provide first-level support to users across email, forums and social media channels -Act as a liaison among users, software testers and developers to report and resolve issues ### What we expect -Passion for providing exceptional user service and resolving user issues -1-2 years of technical support experience or equivalent -Experience in the software industry -Remarkable communication skills. Fluency in English (written and verbal) is required. Fluency in additional languages is an advantage. -Knowledge of various operating systems and web browsers, on both desktop and mobile -Technical aptitude and ability to quickly learn new technologies -Experience with social media is plus -Great attention to details -Ability to work in teams as well as independently *If this looks / sounds / feels like you, please get in contact with your CV/resume, a short summary of why you’re applying, your earliest possible start date and your salary expectations.* *eyeo is an equal opportunity employer, and encourages people of all genders, ethnicities, national origins, orientations, etc., to apply.*
Attachments (0)
Change History (7)
comment:1 Changed on 08/14/2017 at 12:48:49 PM by jsitarz
comment:2 Changed on 08/14/2017 at 05:45:32 PM by ire
- Cc ire juliandoucette added; julien ira removed
- Owner set to ire
- Priority changed from Unknown to P2
- Ready set
@jsitarz: You spelt our names wrong :) I'm working on this asap
comment:3 follow-up: ↓ 4 Changed on 08/15/2017 at 01:59:30 PM by ire
@jsitarz A couple of points:
- It is specified here that there should be a different title to the page than just the job title, Technical Support Analyst - Remote. This isn't really possible without making significant changes to the structure of the jobs pages, so I suggest leaving the "Remote" bit out.
- The last two paragraphs shouldn't be included (see #5437)
Could we have this change be reviewed by Content?
comment:4 in reply to: ↑ 3 Changed on 08/15/2017 at 02:26:11 PM by jsitarz
Replying to ire:
@jsitarz A couple of points:
- It is specified here that there should be a different title to the page than just the job title, Technical Support Analyst - Remote. This isn't really possible without making significant changes to the structure of the jobs pages, so I suggest leaving the "Remote" bit out.
Let's leave out remote and keep Technical Support Analyst :)
- The last two paragraphs shouldn't be included (see #5437)
Could we have this change be reviewed by Content?
Let's leave them out as well
comment:5 Changed on 08/15/2017 at 03:22:54 PM by ire
- Review URL(s) modified (diff)
- Status changed from new to reviewing
comment:6 Changed on 08/15/2017 at 06:10:40 PM by abpbot
A commit referencing this issue has landed:
Issue 5493 - Add Technical_Support_Analyst job ad to eyeo.com/jobs/
comment:7 Changed on 08/15/2017 at 06:11:09 PM by ire
- Resolution set to fixed
- Status changed from reviewing to closed
@ira, @julien - hey you two, the role is pretty urgent - would it be possible to post it soon? thank you